Resume

Experience

User Experience Specialist Mar. 2015-Present
Harvard Library, Cambridge, MA

Systems & Web Applications Librarian Nov. 2011-Mar. 2015
Beatley Library, Simmons College, Boston, MA

  • Manage the development and evaluation of all library websites and online platforms.
  • Enhance websites based on user feedback using HTML, CSS, and Javascript as appropriate.
  • Develop user research studies to inform changes to the content organization and visual design of the website.
  • Create website mock-ups and prototypes for user research and presentation to stakeholders.
  • Build and support mobile web applications for improved access and discovery.
  • Develop detailed data dashboards to organize metrics from websites in order to identify and communicate trends to inform decision making.
  • Work with staff to document and visualize complex workflows and procedures.
  • Manage the Library’s social media presence; create dynamic content and automate publishing.
  • Create and maintain documentation for all library systems and web applications.
  • Administer the library’s web server and MySQL databases via the command line.
  • Hire, train, and supervise Technology Library Assistant, student workers, and interns.

Library Assistant, Library Technology
Beatley Library, Simmons College, Boston, MA

  • Beatley Library, Simmons College, Boston, MA Sep. 2009-Nov. 2011
  • Resolved issues related to the III Integrated Library System, ILL and Course Reserves software.
  • Oversaw project to implement a reference chat and texting service including product selection, documentation, and staff training.
  • Worked on several internal software development projects including web applications that allowed patrons to text a call number to themselves and manage group study room bookings.
  • Responsible for significant work in the library’s website redesign project including content migration, site look and feel, as well as usability testing in ease of navigation.
  • Created online video tutorials for reference and student worker training.
  • Responsible for day-to-day technology support for staff hardware and software (both Mac and PC).

Global IT Analyst Jan. 2008-Aug. 2009
PGAM IT (Pioneer Investments Global), Boston, MA

  • Managed and built extensive IT monthly, quarterly, and daily reporting dashboards with SQL Server Reporting Services and MS Sharepoint.
  • Responsible for implementing and administrating project portfolio software in several European offices.
  • Maintained and queried complex database for reporting purposes using MS SQL Server.
  • Assisted in drafting effective communication plan for a global IT model including utilization of RSS technology for management updates, document organization, and survey construction through Sharepoint for international use.

Administrative Assistant for Enterprise Technology Services Nov. 2006-Dec. 2008
Enterprise Technology Services, Pioneer Investments, Boston, MA

  • Responsible for supporting Vice President and CIO of Enterprise Technology Services and Management Team in general office duties: filing, organizing employee statistics, answering phones, and photocopying.
  • Traveled internationally to collaborate on a global initiative for the company; presented information to international business partners and worked toward a universal solution to internal time tracking
  • Duties included editing lengthy formal business documents for precise grammar and consistent format.
  • Responsible for filing expense reports, coding invoices, and organizing records of purchases.
  • Created and maintained several detailed managers’ reports on resources, budget, and project management.

Skills

  • Morae, Balsamiq, VoiceOver for Mac
  • HTML5, CSS3, XML, PHP, Javascript, jQuery, Foundation, D3.js, Sheetsee.js
  • Usability Testing, Wireframes & Mockups, Surveys, Focus Groups, Think Aloud
  • MySQL, MS Access, SQL Server, Zoho Creator, WordPress

Education

  • M.A in Library & Information Science, August, 2011, Simmons College Boston, MA
  • B.A. in English, May 2006, Sacred Heart University, Fairfield, CT
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